Help and support

Need a hand with Aim? Write to jason@runcreative.tv and tell us what phone you have and what you were doing. A screenshot helps.

Voice logging isn't working

• Allow the microphone and speech recognition when asked. If you said no: on iPhone, open Settings → Aim and switch on Microphone and Speech Recognition; on Android, open Settings → Apps → Aim → Permissions and allow the microphone.
• On iPhone, turn Dictation on in Settings → General → Keyboard.
• You can always use your keyboard's own microphone button, or just type.

Linking a trainer or a client

Open the menu, choose Trainer & clients. Clients tap "I have a trainer" and enter the code; trainers tap "I'm a trainer" and "Add a client" to get a code. Both people need an account.

My data

• Back up or move it: Account → Export. Sign in on a new phone to bring your data back.
• Delete everything: Account → Delete my account. This is permanent.
• How we handle it: see the privacy policy.

Subscription

Aim starts with a 7-day free trial, then $6/month. It is billed by Apple through your Apple ID. To cancel on iPhone: Settings → your name → Subscriptions → Aim → Cancel Subscription. Cancel at least 24 hours before the trial or the month ends, or it renews. Cancelling keeps your access until the end of the period you paid for, and your data is kept. On Google Play, once Aim is there: Play Store → your profile → Payments & subscriptions.

Lost your subscription after changing phone? Open Aim, go to Account and tap Restore purchases (it also appears on the subscribe screen).

Getting Aim and updates

Aim is a phone app. On iPhone, download it from the App Store; Android is coming to Google Play. Updates arrive through the store like any other app. Turn on automatic app updates in your phone's settings to get them as soon as they are out. To use Aim on a new phone, install it and log in with the same email.

Report a problem or someone's content

Use the report option on a post, or write to jason@runcreative.tv with what you saw.